Service & Support

We are dedicated in providing the customer the service and support after the sale that is required in today's "just in time" environment for you to remain competitive and profitable. We offer complete service and support from selecting the correct equipment and balancing process, installation, commissioning & testing, training, service, support through warranty and after.

There are 2 levels of support that is required in today's busy environments the first is reactive to breakdowns and other issues requiring immediate attention. The second is pro-active of which Universal Balancing can provide route cause analysis and subsequent corrective action process.

Universal Balancing have proven history of supplying an immediate resource to customers breakdowns. This is possible due to the infrastructure of Universal Balancing and its employee’s, subsidiaries & agents throughout different continents. This allows engineers to be readily available to travel to site as required what ever customer has a requirement and what ever continent.

Reactive

Universal Balancing have proven history of supplying an immediate resource to customers breakdowns. This is possible due to the infrastructure of Universal Balancing and its employee’s, subsidiaries & agents throughout different continents. This allows engineers to be readily available to travel to site as required what ever customer has a requirement and what ever continent.

UB’s modern latest technology machines allow remote access and support either through a phone line, customers network or other web based tools. Automatic machines use Ethernet communications so we have a fully transparent view of machine operation, so diagnostics is made easy. On all machines to include standard manual machines we have remote access of the UNI-44 windows based computer measuring system again this allows remote viewing of machine sequence "Trace". These modern techniques aid an immediate reactive service 24/7 without even travelling to customers sites.

UNI-44 Trace diagnostics page from Winbal software

Pro-Active

Universal Balancing provide a range of pro-active solutions to allow continual trouble free production. The list of pro-active services that Universal Balancing offer are a part of Universal Balancing’s turn key project solutions and can be additionally used to assist in a wide variety of balancing applications in part or full.

Installation of Universal Balancing Machines:

UB offer a service to oversee installation of equipment to ensure correct procedures are carried out, alternatively UB can provide civil and service installation as a part of a larger contract.

Commissioning / Testing

UB trained engineers as standard attend customers site and carry any integration of control instrument to the balancer then testing of the machine is carried out to include ISO 2953 which include reduction and Umar tests, MU, Gage R&R

Training

Training is a vital part of any operation and one of the most common errors and issues is lack of operator knowledge and training. For more information on UB’s comprehensive training packages please refer to this websites dedicated training sector.

Service / Calibration after sales

UB have a wide variety of service to offer which include TPM schedules and service contracts on Universal Balancing equipment and other manufacturers, this service is very competitively priced and prevents breakdowns and failures.

Service, Calibration, MU, Gage R&R services are electronically certified and logged on Universal Balancing’s designed spreadsheets, this allows confirmation of work which has been performed and eradicates human errors in plotting results and calculating figures. This software is used by UB engineers and can be purchased by customers for their own use.

Tooling Design

Old and new balancing projects often require tooling from simple hardened and ground mandrels to complex collett, hydraulic, pneumatic, diaphragm chucks. Tooling is one of the most important items in the balancing process. The key behind tooling design and selection is understanding what is required and what accuracy is required to gain repatability and good results. Universal Balancing can design tooling or work with key well known tooling and workholding companies to provide a the correct solution.

Consultancy

As a part of large and small project Universal Balancing always provide a level of consultancy gained from many years of experience. As a value added service UB offer a dedicated service for past, present and future projects. A little time and money at early stages of projects even at the initial design concept stage will prove very cost effective as time goes on. Customers are usually very experienced and familiar with their products and Universal Balancing are very familiar with theirs and in addition very experienced in Dynamic Balancing thus a combination of customer and UB experience will accumulate to a direct cost effective solution.

Even something as simple as calculating balance tolerances UB can help. This online guide to selecting G grades and online Balance Tolerance calculator may help.

Quality Grades & Tolerances

Tolerance Calculator